SupportSafer GamblingSafer GamblingCompanyGambling can be addictive. Play responsibly.Access to persons under 18 years of age is strictly prohibited by law.

in2bet.com.cy is operated by, I.T.S. Infinity Technology Solutions CY Limited, Arch. Makariou III, 80 ,Panou Englezou Building, 5th Floor Flat/Office 500, 1077, Nicosia, Cyprus, HE399558, is licensed and regulated by The National Betting Authority of Cyprus.
(License Number: B016) - Valid from: 10/2/2021 - 9/2/2023

© 2022 in2bet.com.cy. ALL RIGHTS RESERVED.

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Complaints Procedure

This policy was last updated on: 10th February 2021

At in2bet, we make every effort to meet your expectations. We put the needs of our customers at the heart of our efforts to develop and improve our service, to ensure that all our customers enjoy a great experience.

We value the feedback provided by our customers and it is part of the ongoing consultation process that we will use in order to be informed of and continually improve our services. We acknowledge that there may be times when we may not be able to live up to your expectations, and for this reason we want to hear from you so that we can meet your request and address your concerns.

If you would like to file a complaint, you may contact the customer service through:

Live chat

Email: support@in2bet.com.cy

Phone: 22053939

In order to handle your complaint as soon as possible, please provide us with:

Your name and surname

Your Username

All the details of your complaint

Once your complaint is received, it will be assigned to a member of our customer service team to be evaluated and resolved as soon as possible. Our goal is to respond within 48 hours.

If you are not satisfied with our response, you may request that your complaint be forwarded to a member of the Senior Management of the Customer Service team. This should be considered the final decision.

In case you do not agree with our final decision, you can forward your complaint to the Cyprus National Betting Authority (complaints@nba.gov.cy).

In2bet is obliged to comply with the decision of the National Betting Authority.

The Procedure for Submission and Examination of Complaints submitted by the National Betting Authority of Cyprus is as follows:

1. A three-member committee has been set up to examine complaints or infringements. The committee has the authority to hear any witnesses and to receive written statements from those involved who must provide any relevant information or evidence.

2. The grievance process is as follows:

  1. A copy of the possible infringement or complaint is sent to the licence holder against whom the complaint is lodged.
  2. The person against whom the complaint is lodged is called upon to submit his position, in person or in writing.
  3. The Commission may:
    1. Summon witnesses and request their presence, the presence of the person against whom the complaint is lodged, as well as that of the complainant.
    2. Accept any testimony, written or oral, even if this testimony would not have been accepted in civil or criminal proceedings.
    3. Request the presentation of any document or other evidence related to the case.
  4. The person against whom the complaint is lodged has the right to apply the following procedure if so requested by the committee:
    1. Submit a written statement to the Authority and / or to the complainant in the form of a response to the complaint.
    2. Submit to the Authority and / or the complainant copies of any relevant document in its possession, either an original document or a certified copy thereof, as well as any correspondence between the two parties concerned with the complaint or the infringement.

Subsequently, after the completion of the above procedure, the three-member committee shall submit its findings to the Authority, fully reasoned and shall also submit all relevant evidence for taking of a decision.

If, on the basis of the finding and the data before the Authority, it is found that there is a violation of the terms of the licence, then the Authority shall take appropriate action.

The decision of the Authority shall be notified in writing to the two parties concerned.

SupportSafer GamblingSafer GamblingCompanyGambling can be addictive. Play responsibly.Access to persons under 18 years of age is strictly prohibited by law.

in2bet.com.cy is operated by, I.T.S. Infinity Technology Solutions CY Limited, Arch. Makariou III, 80 ,Panou Englezou Building, 5th Floor Flat/Office 500, 1077, Nicosia, Cyprus, HE399558, is licensed and regulated by The National Betting Authority of Cyprus.
(License Number: B016) - Valid from: 10/2/2021 - 9/2/2023

© 2022 in2bet.com.cy. ALL RIGHTS RESERVED.